Terms & Conditions

This website is operated by Kaia Muse and powered by Squarespace. The following Terms and Conditions apply to the relationship between Kaia Muse and our site’s users. 

At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Kaia Muse or sometimes referred to as Kaia Muse - Wellness & Lifestyle

At all times, any reference to ‘you’ or ‘your’ refers to our users/customers. 

The Terms and Conditions govern the use of the Kaia Muse website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions - and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our business. 

Our Service

Kaia Muse is a boutique online store that specialises in sourcing a range of beauty products which are designed to promote wellness & lifestyle. We represent brands of an organic nature; artistic inspired products that are exuberant, and most importantly, inspire people to feel good. Nourishing and nurturing the very fabric of our beings embody the essence of Kaia Muse. 

We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner. 

Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence. 

Orders 

Once you know which items you would like from our website, place these in your shopping cart by clicking the 'Add to Cart' button on each product you’d like to purchase. Once the products are in your cart, you can begin our secure checkout process. 

During the checkout process we’ll also collect certain details from you such as name, address and phone number. We’ll ask for these details only when necessary to deliver our service to you. Kaia Muse is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.

After your order is complete, you’ll receive a confirmation email from us. If you don't receive this email, or if any details are incorrect, please contact us immediately. 

Payment 

All prices in our store are listed in Australian Dollars (AUD) and all payments are processed via PayPal.

We use PayPal as a payment method on our website as it is one of the safest options available on the internet. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards.

We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason. 

Cancellation 

Please check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items. 

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent. 

Product Information

We take care to ensure that the images and descriptions of our products are accurate. 

If you have any questions about products you’re interested in, and wish to get more information or photographs before placing your order, please contact us at info@kaiamuse.com.au and we’ll do our best to assist you. 

Product Care

Please take note the following care instructions to ensure the longevity of the products purchased from Kaia Muse. 

We suggest placing your purchased items out of reach of children to ensure the best care for them. Many items are delicate and must be handled carefully. 

We don’t offer a warranty period for any of our products. We encourage you to follow all product care guidelines listed on this website, in the product description, or that accompany your product, and to take all reasonable precautions to ensure the long-life and quality of your items. Kaia Muse is not responsible for individual reactions or irritations a product may cause, we encourage you to thoroughly read the ingredients list on the product page on our website or on the suppliers products website to ensure the ingredients are safe for you to use. 

Intellectual Property

All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of Kaia Muse and remains our intellectual property at all times. All images that have been used on this website have been provided by the suppliers or have been approved by specific companies.

This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at Kaia Muse. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden. 

Action may be taken against any person or persons who is found to be misusing our intellectual property. 

Links to Third Party Websites

On occasion we might provide links to third party websites throughout our website or social media channels. 

Following any third party links is at your individual discretion and we don’t assess or police these services or their policies and practices. You should always read the policies available before you engage in any third party service. 

We will not be held liable for any loss, damage or otherwise that may occur through the use of any third party links. 

Social Media

Kaia Muse uses social media channels to update our customers about our brand, our products, and our promotions. 

We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour. 

Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images. 

Changes to Terms and Conditions

Kaia Muse is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence. 

Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication. 

Whole of Terms and Conditions

This document comprises the whole of the Terms and Conditions that govern the use of the Kaia Muse website. 

These Terms and Conditions are current as of November 2017. If you have any questions, concerns or simply require further information about Kaia Muse, please contact us at info@kaiamuse.com.au and we’ll do our best to assist you.